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Virtual suggestion boxes allows customers and employees to connect with a company anytime, anywhere. Because the IdeaScale tool is mobile optimized, it can engage at the point of sale, but also long after the transaction has been completed throughout the customer and employee lifecycle so that the feedback is always immediate and something that the rest of the community can interact with. Unlike a typical suggestion box, the IdeaScale virtual suggestion box gathers these members ideas, builds communities around them, and because members can vote on and share each piece of information, the best ideas invariably appear on the top of the heap. It allows the conversation and the community to live in multiple places without being dependent on in-person monitoring while also remaining accessible for numerous stakeholders at any given time.
IdeaScale easily handled the large volume of traffic coming from the WhiteHouse.gov website.Lena Trudeau
IdeaScale allows for real-time, verifiable translation of all user-generated content in more than 30 languages. True content localization is possible as every idea and comment is automatically translated and can be authenticated by the author or community experts.
Single Sign-On (SSO) allows users to access the IdeaScale community with the credentials of an existing company Intranet. Your choice of SAML or cookie based SSO can be used with popular authentication systems such as Active directory (AD) or LDAP
Mobile smart phone adoption is exploding: that?s why every IdeaScale community includes a completely mobile optimized version that will render beautifully on any smart-phone with a web browser.