Are you listening to your customers?
Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.Get Started for Free
Virtual suggestion boxes allows customers and employees to connect with a company anytime, anywhere. Because the IdeaScale tool is mobile optimized, it can engage at the point of sale, but also long after the transaction has been completed throughout the customer and employee lifecycle so that the feedback is always immediate and something that the rest of the community can interact with. Unlike a typical suggestion box, the IdeaScale virtual suggestion box gathers these members ideas, builds communities around them, and because members can vote on and share each piece of information, the best ideas invariably appear on the top of the heap. It allows the conversation and the community to live in multiple places without being dependent on in-person monitoring while also remaining accessible for numerous stakeholders at any given time.
IdeaScale easily handled the large volume of traffic coming from the WhiteHouse.gov website.Lena Trudeau
Campaigns make navigating your IdeaScale community even easier. Manually create or upload campaigns to organize your ideas into groups. Additionally, sub-campaigns can be added to tier your community's ideas.
Another way to navigate your ideas is with tags. Tagging ideas lets the end user segment and associate the ideas into relevant groups. Tags can be very easily edited by the Moderator.
IdeaScale is dedicated to providing outstanding support to all our customers. Between our Knowledge Base of over 500 help articles and screencasts, live chat, and 24hr email support, there is always someone available to answer your question.